At Rani Pink, we have a strict no cancellation policy. Once an order is placed, it cannot be modified or cancelled. We kindly request you to review your order carefully before confirming the purchase.
2.1 Damaged or Incorrect Product:
If you receive a damaged or incorrect product, please contact us via email at email@example.com within 7 days of receiving the order. Provide your order number and details of the issue. We will assess the situation and confirm the exchange via email. Once confirmed, you can ship the item back to us with a tracking number. Upon receiving the returned item, we will send a new piece to you within our usual shipping timeline.
2.2 Incorrect Customization Details:
Please note that no exchanges are applicable if you have provided incorrect or incomplete customization details for your order. It is essential to double-check and ensure accurate customization information before placing your order.
2.3 Exchange Period:
Exchanges can only be initiated within 7 days after the date of delivery. Requests for exchanges made after this period may not be accepted.
2.4 Eligibility for Exchange:
To be eligible for an exchange, the product must meet the following criteria:
The product must be unused, unworn, and unwashed.
The product must be undamaged, with all labels and tags completely intact.
The product must be returned in its original packaging.
The exchange request must comply with the aforementioned terms and conditions.
We do not provide refunds for any products sold. Once a Rani Pink item is sold.
4.1 Cost of Return Shipping:
The cost of return shipping is the customer’s responsibility and is non-refundable. We recommend using a shipping method with tracking capabilities, as we do not offer a reverse pick-up facility.
4.2 Address and Information on Return Package:
When sending your return package, please ensure you clearly mention your name, address, contact number, email address, and order ID on the parcel. This information helps us process your return efficiently.
4.3 Lost or Unreceived Returned Items:
If a returned item is not received by Rani Pink, it will be treated as not returned. Therefore, it is essential to use a reliable shipping method and retain the tracking details for reference.
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